CDVI Terms

The agreement shall be in accordance with English Law and supersedes any previous Agreement between the buyer and the seller. The placing of an order shall include acceptance of the following terms and conditions. Only our terms shall apply and shall not be deemed as forming part of any other contract.

1. PRICE
Prices are believed to be correct at time of going to press but may vary without notice. Goods will be invoiced at the price ruling at the date of despatch and we reserve the right to amend any errors or omissions. Value Added Tax will be added at the time of invoicing.

2. PAYMENT (changed section to meet OSP liabilities)
Responsibility of Leeds Project Management Ltd T/A Online Security Products for goods supplied via www.onlinesecurityproducts.co.uk website

3. DELIVERY (changed section to meet OSP liabilities)
OSP website offers billing an delivery address areas for completion during checkout, it is the buyers responsibility to ensure that these are supplied correctly and that postcodes etc are correct, NOTE: the delivery and billing (if the same) addresses supplied during checkoput are supplied electronically for dispatch and are the versions used for shipping.

If no specific instructions are included in the customer’s order, consignments will be dispatched by our normal route and mode of transport to the usual destination or the destination indicated on the customer’s order. CDVI Ltd accepts no responsibility for errors where written confirmation has not been received. Every effort is made to meet quoted delivery dates, but it is impossible to guarantee them. CDVI Ltd shall not be liable in any way for failure to deliver on time whatever the reason.

4. LOSS IN TRANSIT
All goods are packed to ensure safe carriage, and the company cannot accept responsibility for loss or damage in transit. Complaints of loss or damage must be notified to the carriers and CDVI Ltd within 3 working days of the date of delivery; a claim must similarly be made within 7 days of the date of delivery.

5. ACCEPTANCE OF GOODS
We reserve the right to require the customers to take delivery of goods ordered at the agreed times, or, where goods cannot be accepted at these times, to render invoices for instruments completed, payments to be effected within our stated credit terms

6. REPAIRS
All goods returned to us for repair will be inspected and repaired/replaced within 5 working days. In warranty repairs will not carry any charges, provided the products were found to be faulty due to component failure – obvious misuse or abuse of the products will invalidate any warranty, and charges will be applied the same as out of warranty repairs. Out of warranty repairs will be subject to charges which cover the labour, replacement components and carriage. Where we deem a repair to be uneconomical, we will contact you for a decision on our course of action.

7. ADVANCE REPLACEMENT
Replacement items for goods not manufactured by CDVI Ltd will only be arranged after prior agreement with manufacturer. The warranty on all goods supplied by CDVI Ltd is on a return for repair basis and not to send out advance replacements. At our discretion and only to credit account holders CDVI Ltd may agree to send out advance replacements though this service is not to be expected. CDVI Ltd shall not be liable in any way for failure of any product supplied. In particular CDVI Ltd shall not be liable for labour costs involved in replacing faulty items or fault finding.

8. RETURNED GOODS
Goods returned for credit will only be accepted if they are accompanied by our returns documents – this document can be downloaded from our website, or can be faxed/emailed to you from our office. This document must be filled in with as much information as possible, to enable us to administer the product(s) when they are received at our goods-in department. Any  goods received without the documentation will not be processed. Goods must be returned in their original boxes, complete with instructions etc, and undamaged. A minimum handling charge of 20% will be made for all goods returned for credit and all will be subject to our discretion.

9. SUITABILITY OF PRODUCT
We accept no responsibility that goods stipulated by you are sufficient for any particular purpose. Verbal instructions are accepted on the basis that CDVI Ltd will not be held responsible for mistakes arising therefrom.

10. GENERAL
In accordance with CDVI Ltd’s policy of progressive improvement, we reserve the right to alter the specification and/or price of any article without prior notice without incurring any liability. All information and data given in company literature is subject to variation and is for general information only. All goods or services referred to on outstanding invoices due to CDVI Ltd by the Buyer shall remain the absolute property of CDVI Ltd until payment of all invoiced amounts have been received and cleared. In the event of default by the buyer responsibility for payment in full of all goods and services ordered by the Buyer together with costs and interest is that of the Buyers Directors either individually or collectively. It is a condition of trading that such Directors will indemnify CDVI Ltd for all costs and losses due howsoever In the event of default by the buyer responsibility for payment in full of all goods and services ordered by the Buyer together with costs and interest is that of the Buyers Directors either individually or collectively. It is a condition of trading that such Directors will indemnify CDVI Ltd for all costs and losses due howsoever caused.