Genie Terms

Warranty Statement

Introduction

Genie CCTV Limited promotes and sells a portfolio of products manufactured to the highest quality standards and with a reputation
for reliability. Despite our best attempts there are occasions when products do fail to perform and we realise the frustration this can lead to.
Our Warranty Statement and Returns Procedure apply to all products purchased directly from Genie CCTV. If the product has been purchased via one of our distribution partners it should be returned to the place of purchase.

Warranty Statement

All Genie CCTV products are covered by a warranty for a defined period (see Product Warranty Table opposite), valid from the date
of invoice. Where the product is not part of the “Genie” brand structure we will adhere to the warranty issued by the manufacturer e.g. LG
Electronics The warranty guarantees that products are free from defects in workmanship and materials, but not against normal “fair wear and tear”, wilful or accidental damage, abnormal working conditions, incorrect installation, damage caused by electrical sags/surges, lightning
strikes or other acts of nature.

Data stored on HDD’s (Hard Disk Drives) is not covered under this warranty and Genie CCTV bears no liability for loss of data held on such
devices.

Genie CCTV will have no liability for expenses that may be incurred for the de-installation or reinstallation of their products. This includes
travel, labour and equipment hire costs.

Product Returns

Product can only be returned to Genie CCTV by first obtaining a Return Material Authorisation (RMA) number. This applies equally to product returns, credit returns and advance replacements. To obtain a RMA number simply telephone our Returns Department and ask for a Returns
Number. They will ask for either the original invoice number or the purchase order number under which the goods were originally
supplied, the products serial number and request a full description of the fault. Returns will only be accepted from the customer who originally purchased the goods from Genie CCTV and the Returns Number must be clearly stated on the packaging and accompanying paperwork.
Goods under warranty will be repaired, replaced or refunded in that order.

Credit Notes will only be issued if the goods cannot be repaired or replaced. The value of the Credit Note will be as the original invoice value.
Products must be returned with freight prepaid within 30 days of obtaining a RMA number. Failure to do so will invalidate the RMA number
and the Returns Department need to be contacted to issue a new RMA number.

When returning goods please address them to:- Genie CCTV Returns Department, CCTV House, City Park, Watchmead, Welwyn Garden City, Hertfordshire AL7 1LT Genie CCTV will reject unauthorised product returns or freight charges relating to product returns. Items received which have no valid RMA number or are not listed on the RMA will be returned to sender at the senders expense.

All returned product will be evaluated by our Technical Department to assess the warranty status and the product operability. Customers
will be informed on the outcome of the evaluation process

Warranty Repair

Genie CCTV will repair or replace any product that fails within the terms of limited warranty in effect at the time of purchase. The warranty
commences from the date of invoice and varies according to the product category. For all warranty repairs Genie CCTV will provide, free of charge, all necessary labour and materials. The repaired product will be returned carriage paid to the sender.

Non-Warranty Repair

If products are returned and found to be “out of warranty” Genie CCTV will provide, upon request, the customer with an estimate of the
repair cost. If the customer agrees to the cost of repair Genie CCTV will require an authorised Purchase Order from the customer to cover the
repair.

Refunds

Genie CCTV only issue product refunds if we are unable to repair or replace faulty items. This also only applies to products still within their

warranty period.

Products ordered in error, or unwanted, can be returned to Genie CCTV within 30 days of their invoice date, but the following conditions apply:
A re-stocking charge of 20% will be applied, but the returned item must be unused, returned complete with all the original packaging and
documentation, unmarked and in a saleable condition.

Goods “ordered in error” purchased in excess of the above 30 day limitation shown above may also be returned at the discretion of Genie
CCTV. If approved we will apply a re-stocking charge of 25% subject to the same conditions listed above.

Advance Replacements

An advanced replacement is a new or like-new product and carries a full warranty, as per the relevant product category in the Product
Warranty table. Advanced replacements can only be arranged for products purchased within 30 days from date of invoice.

Genie CCTV will ship out advance replacements within the mainland United Kingdom on a next business day service. An RMA number must be
obtained from our Returns Department - they will need the original invoice number and a full description of the fault in order to issue the
RMA number.

A Purchase Order must be raised to cover the cost of the goods concerned plus any applicable carriage costs. Genie will raise an invoice for the replacements and carriage with the customer RMA number quoted on the invoice.

Upon receipt of the failing product it will be fully tested and inspected, and if found to be faulty and in warranty Genie CCTV will raise a
credit note for the advance replacement invoice. If the product is found to be nondefective it will be returned to the customer and the invoice for the advance replacement will remain outstanding.

It is vitally important that any returned product is suitably packaged and it is the responsibility of the sender to ensure that products are correctly protected. Packaging must provide sufficient mechanical protection for the contents, with all parts packed securely inside. Electrostatic protection should be used on exposed electronic components e.g. PCB Cameras.

Service Replacements

Genie CCTV can provide a limited number of Service Replacement items for certain product categories; these being Genie and LG Digital
Video Recorders, LG Fully Functional Dome Cameras and our range of Genie Professional CCTV Monitors.

Service replacements are graded according to age but none are more than two years old.

Requests for a service replacement can only be progressed if Genie has the comparable product available. Customers will be treated on
a “first come, first serve” basis.

Customers are expected to prioritise the return of the failing product and we in turn will expedite the repair, if under warranty, and return of said product. If the returned product is found to be out of warranty Genie will advise the cost of repair.

If a service replacement is requested, Genie will issue a Service Replacement Agreement which must be completed and returned within
7- days.

Genie also require a purchase order to be raised to the value of £500.00 (excluding Value Added Tax), which will be held pending the
return of the Service Replacement. If the Service Replacement is not returned within 14-days, following the repair or replacement of
the original unit, Genie CCTV reserve the right to invoice the goods using the associated purchase order.