GFE Terms

Terms and Conditions of Sale GFE 15/05/09

Any and all contracts of sale by Global Fire Equipment Ltd.(the Company) shall be subject to these conditions.

‘The Customer’ is the person, company or firm that orders the goods or services supplied by the Company.

‘Goods’ are any goods or services supplied by the Company.

Any drawing, description or specification given by the Company in respect of the Goods shall not form part of any contract of sale with the Company.

The Customer accepts responsibility for assessing the suitability of any Goods supplied, for any purpose that he requires.
No order shall be binding on the Company unless accepted in writing.

No order given to the Company may be cancelled unless agreed by the Company in writing.

The Company shall sell, & the Customer shall purchase the Goods in accordance with the written order of the Customer accepted by the Company in writing, this will form the Contract.

Each order received by the Company is accepted as a different contract. Any previous orders or contracts are completely separate, and cannot have any effect on a new contract.

Where the order acceptance is on terms different from those within these conditions, these conditions shall prevail if there is any dispute.

The price payable for Goods, shall be the price specified in the order. The Company reserves the right to increase prices without prior notice. The goods remain the property of the Company until fully paid for, including any VAT, any local taxes, carriage charges and any interest accrued.

Prices quoted or published are minus any VAT or additional taxes that prevail at the time of sale. The Customer will pay any VAT or additional taxes that prevail at the time of sale.

Payment for the Goods will be made in the currency displayed on the invoice supplied shortly after the supply of the Goods.

Payment is to be to the Companies office on the first day of the month as stated on the invoice. Payment becomes due on the first day of the month, the second month after dispatch. ( ie. Goods supplied in January will be due for payment on the first day of March.) . All payments shall be made in full without deduction in respect of any counterclaim however arising. If the Customer fails to make due payment under the contract, the Company shall be entitled to interest at the rate of 4% above the base rate of Lloyds TSB from the time the invoice becomes due until the time payment is received. If the Customer fails to make any due payment, the Company shall be entitled to treat the contract as repudiated by the Customer. The Company reserves the right to put a Customers account on hold (refuse to supply further goods) as soon as it deems necessary to protect itself from bad debt. Deferred payments are only acceptable on the express permission of the Company in writing and signed by the Managing Director. As soon as the Customer becomes overdue on any payment, the total amount outstanding, including any amount not yet due, will become due, and will be paid by the Customer to the Company on demand. If the Customer is levied any resolution or petition for winding up or the Customer receives a petition for bankruptcy or an administration order, all monies owing to the Company will immediately become due, and will be paid immediately.

The Customer will furnish the Company with any relevant information regarding timed delivery and address to which goods are to be delivered promptly. Normal delivery terms are ex works, however the Company will on the request of the Customer arrange delivery at the Customers expense. The Company reserves the right to use whatever means at its disposal to have the goods delivered. Any delivery time indicated by the Company is estimated only, and will not form any part of a contract. Delivery shall be deemed to take place when the goods arrive at the delivery address, before unloading. The Company does not accept liability for any damage caused in transit if the goods have been signed for without any indication of damage on the delivery docket at the time of delivery. In any case, all and any claim for damaged goods must be received in writing by the Company within seven days of receipt of goods. If the Customer refuses delivery or returns goods that where ordered the Customer will reimburse the Company for any expense incurred and will pay a handling charge of not more than 10%. All risks in the goods shall pass to the
Customer on delivery.

All patent, design, or copyright, will remain the absolute property of the Company.

The Company shall not in any event be liable for any special, indirect or consequential loss, damage, costs or claims for any defective material or goods supplied, the Companies only liability will be to replace any defective items that fail within twelve months of sale. Any goods returned as defective and subsequently found to be in good condition will incur a handling charge of not more than 10% of the value of said goods.

The Customer will not apply its own trade or any other mark on goods supplied by the Company without written permission of the Company.

Should the Company be unable to perform any of its duties or obligations under the contract for any reason beyond its control, the Company cannot be held liable for any losses suffered by the Customer. Failure or delay by the Company to enforce any of the conditions does not affect the Companies right to enforce or implement these conditions in any way. If any of the conditions mentioned are held unenforceable, the remaining conditions shall not be prejudiced and shall continue in full force and respect.

Returns Policy

(1) Warranty period
(1a) All products which are manufactured by Global are warranted for a period of 12 months from date of purchase.
(1b) Our warranty covers any defects in materials and workmanship in our hardware products. This warranty does not cover problems that result from:

External causes (accident, abuse, misuse or problems with electrical power)
Usage which is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventative maintenance
Problems caused by using accessories, parts or components not supplied by us
Products with altered or missing serial numbers
Products for which we have not received payment

(1c) Goods of other manufacturing origins will be subject to those manufacturers’ conditions and policies which are beyond our control.
(2) Return of goods under warranty
(2a) All goods returned under warranty must be accompanied by paperwork stating customers name, reference number, items being returned, and a brief description of the fault.
(2b) Items returned without any fault specified will incur a £10.00 inspection fee.
(2c) Goods found to be faulty within the manufacturers warranty terms will be repaired without charge or credited in full.
(2d) Items returned under warranty which are in an unsaleable condition e.g. holes drilled in cabinets, scratched/dirty enclosures, paint smeared on products etc., cannot be considered for credit irrespective of whether the unit is in or out of warranty.
(3) Return of goods not under warranty
(3a) Goods not under warranty must be accompanied by paperwork stating customers name, reference number, items being returned and a brief description of the fault.
(3b) Items returned without any fault specified will incur a £10.00 inspection fee.
(3c) Labour charges for work carried out on goods not within the warranty period will be charged at £20.00 per hour. No repair work will be carried out without your consent and any additional charges e.g. replacing components, repackaging etc, will be made known at time of occurrence.
(4) Items returned for credit
(4a) Items returned for credit will incur a 10% restocking fee
(4b) When retesting, repair or repackaging of equipment is required before it can be restocked any charges made will be in addition to the 10% handling fee.
(4c) Any goods requiring credit must be no more than 6 months old.
(5) Replacements
(5a) No replacement items will be sent without an appropriate order.
(5b) Account customers will be invoiced as per Global’s standard terms.
(5c) A pro-forma invoice will be raised for non account customers. Payment in full must be received before goods are dispatched.
(6) Inspection.
(6a) Goods arriving at customers premises should be inspected for damage, as once signed for the goods become the responsibility of the customer, and any damage not noticed at signing will be the customer’s responsibility.
This policy is subject to change or revision at any time by the company without prior notice.