Feedback

Whilst statistically most of our customers return and order again, occasionally some of our customers write to say how they found the experience, we have reproduced a selection below:

What our customers say about our service:

Just wanted to say what efficient service, the correct sounder arrived the day after we spoke, so far the wrong sounder has not been collected but no doubt it will be soon.

Thank you for the way in which you organised everything and I am impressed by the high quality service your Company provides and the personal interest taken in the customers. I am happy to recommend your Company to anyone focus service.

Regards Richard

Many thanks, received this morning. Kind Regards, Graham.

HELLO,ITEM RECEIVED VERY IMPRESSED AND DELIGHTED WITH YOUR EXCELLENT & SUPERB SERVICE.MANY THANKS.KEEP UP WITH SERVICE.HOPE TO DO THE BUSINESS WITH YOU VERY SOON.

hello just a line to let you know how pleased I was with your fast efficient service and also the polite and helpful person who dealt with my query. thank you and regards Helen

Hi Phil Just like to say thanks for your advice, the door entry system is in and working now. I am sure I would never have completed this project without speaking to you, thanks again. Abi

Tim, It works!! And I love it. I finally got another door entry engineer in and he found the problem straight away! (more money!) The part that was sent wasn’t used. So I am sending back with a note saying that, I hope they won’t be too angry with you. So I am now programming up tags ready for the big swap over day. I enjoy reading your newsletters, there are things I never imagined existed. But I was interested in the video recording key hole thingys. I don’t think they are exactly what I am looking for, so let me explain. The building has an alarm and the last person out is supposed to set it. Sometimes this isn’t done. The new key fobs let me know when people arrived, but not when they left. I like the idea that it had a motion sensor, so we will be able to catch the culprit as they leave. What ‘cheap’ ideas do you have? Cheers Sally

Its arrived!!! Hurray... Michael

Hi Guys Just to let you know, my items arrived yesterday (3 deliveries), I have been connecting the cameras up to test before installing. I would like to say thanks for your help, the pictures from the cameras you suggested are better than even I expected and the pre made up leads which again you suggested make it easy to get up and running. Just one final thing, I remember you saying you offered a "connect your DVR to the internet" service, can you send me a link to this should I need it. Mark

I would also like to say your Website is the best site i have been on in many a year, you literally have everything. Regards Marc

Hi Tim, Just letting you know that my DVR arrived on Monday 24th (last week) after only being away for a few days. There was a fault with the main board and the board was replaced. Everything is now working fine, and I am very pleased with the service demonstrated by yourselves, and the speedy turnaround. Many thanks. John

Thank you very much to yourself and your colleagues at Online Security Products for the prompt resolution to this problem, I am more than happy to recommend your company to other electrical contractors, your customer service is excellent.

Firstly I'd like to thank you for your help and guidance today. I used to be a buyer for a local company called CTS. We only dealt with AV and security and I have never come across a company so willing to help and advise such as yourselves. It was very much appreciated. Nick

Excellent thanks for your help, I have placed the order just now, it has been very useful to have someone at the end of the phone who is able to provide a bit of help and advice when required.

Thank you very very much again for all your help and very prompt replies. That’s why I’ll be continuing to order all my supplies from your site.

Technical Helpline

Thank you very very much again for all your help and very prompt replies.  That’s why I’ll be continuing to order all my supplies from your site.

Best wishes

Tim

Technical Helpline

Excellent thanks for your help, I have placed the order just now, it has been very useful to have someone at the end of the phone who is able to provide a bit of help and advice when required.

Chris

Quotation and support

Hi Philip

Firstly I'd like to thank you for your help and guidance today. I used to be a buyer for a local company called CTS. We only dealt with AV and security and I have never come across a company so willing to help and advise such as yourselves. It was very much appreciated.

Nick

Customer service

Thank you very much to yourself and your colleagues at Online Security Products for the prompt resolution to this problem, I am more than happy to recommend your company to other electrical contractors, your customer service is excellent.

Andy

Warranty Repair

Hi Tim,

Just letting you know that my DVR arrived on Monday 24th (last week) after only being away for a few days.

There was a fault with the main board and the board was replaced.

Everything is now working fine, and I am very pleased with the service demonstrated by yourselves, and the speedy turnaround.

Many thanks.

John

After Sales Comment

I would also like to say your Website is the best site i have been on in many a year, you literally have everything.

Regards

Marc After Sales Comment

Hi Guys

Just to let you know, my items arrived yesterday (3 deliveries), I have been connecting the cameras up to test before installing.

I would like to say thanks for your help, the pictures from the cameras you suggested are better than even I expected and the pre made up leads which again you suggested make it easy to get up and running.

Just one final thing, I remember you saying you offered a "connect your DVR to the internet" service, can you send me a link to this should I need it.

Mark

Deliveries Comment

Its arrived!!!

Hurray...

Michael

Technical Support Request

Tim, It works!!

And I love it. I finally got another door entry engineer in and he found the problem straight away! (more money!)

The part that was sent wasn’t used. So I am sending back with a note saying that, I hope they won’t be too angry with you.

So I am now programming up tags ready for the big swap over day.

I enjoy reading your newsletters, there are things I never imagined existed. But I was interested in the video recording key hole thingys. I don’t think they are exactly what I am looking for, so let me explain.

The building has an alarm and the last person out is supposed to set it. Sometimes this isn’t done. The new key fobs let me know when people arrived, but not when they left. I like the idea that it had a motion sensor, so we will be able to catch the culprit as they leave.

What ‘cheap’ ideas do you have?

Cheers

Sally

Deliveries Comment

Many thanks, received this morning.

Kind Regards,

Graham.

After Sales Comment

Hi Phil

Just like to say thanks for your advice, the door entry system is in and working now. I am sure I would never have completed this project without speaking to you, thanks again.

Abi

After Sales Comment

hello

just a line to let you know how pleased I was with your fast efficient service and also the polite and helpful person who dealt with my query.

thank you and regards

Helen 

After Sales Comment 

HELLO,ITEM RECEIVED VERY IMPRESSED AND DELIGHTED WITH YOUR EXCELLENT & SUPERB SERVICE.MANY THANKS.KEEP UP WITH SERVICE.HOPE TO DO THE BUSINESS WITH YOU VERY SOON.

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