Customer Reviews

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Whilst statistically most of our customers return and order again, occasionally some of our customers write to say how they found the experience, we have reproduced a selection below:

What our customers say about our service:


Needed to return a keypad under warranty
Needed to return a keypad under warranty, it was a complicated story from my perspective but they sorted it out quickly and arranged a refund for me.
Great customer service
Would highly recommend this company

Jeff


Recovery of a problem
Order a part but due to a non delivery from Fermax I thought I would be in a mess. Tim arranged for a kit to be sent to me. It arrived very quickly. Very good service would recomend to anybody

Ian Denton


Highly recommended
I needed to buy a video door entry system with monitors on each of the 5 floors of my house, so it was an expensive purchase. I was a bit wary of buying direct online rather than getting a local security firm to come in, but Tim and Phil were very helpful and guided me through the process, advising what products and systems would suit me best.

They then liaised with my electrician on his installation queries, and delivery was very fast and secure. In the end there was one part which I didn’t need and I was able to return that for a full refund, which they have now sent back to me. Really good all round.

AJE


Excellent service
Put in an order just before lock down. Ordered an out of stock product, Security Cameras, due to specific technical requirements. These guys kept me updated and recommended alternatives when it was clear the original supplier would not be able to deliver. Really good follow up by the sales and management team. Now have a perfect security camera system installed much better than I originally specified. Thank you.

David


Excellent company to deal with..
Excellent company to deal with..
All items purchased have been delivered next day, usually before midday.

Allan Bailey


Dear Philip I would just like to express my thanks to you personally, your company and Fermax for sorting out the problem so quickly and efficiently.

I have my own company and from time to time the odd problem does occur.

It is the measure of a company how they address and sort out the problem.

Full marks to you!

Regards

Keith Battersby


Excellent product, excellent delivery.
Excellent product, excellent delivery. I asked for a power supply as an extra delivery to my camera. I ordered after lunch, it was delivered next day! Well done you guys.

Geoffrey Brown


Fantastic service and very competitively priced, will 100% use again.

Paul Jones


Thank you Tim !
I had a number of issues which have been resolved. Tim is an asset to this company - he works hard to resolute problems. The company is a Trade supplier.
Thank you Tim for your proactive assistance.

Steve Hawke


Online Security Products are our first choice for CCTV and similar products.
Although we are a small firm, we're still treated just as well as larger clients might be, and OSP's guidance and assistance with specifications are first rate. Added to competitive pricing, a great product range, and fast delivery; OSP very much set the standard for other technology suppliers to follow.

Jamie Adam


Hello Tim, I would like to thank you for your professionalism, advise and support. Job finished and all working fine. Because of the error made by oprema sending out the wrong Nvr it actually worked in my favour with the Poe switch that they very kindly sent to me. Forced me to put my head into tutorials on the internet, my learning curve was steep but with the help from their tech  support dept all finished with the sun shining. We shall speak very soon for my next order, thanks again.

Keith 


Awesome product
Awesome product, with fast service and delivery. Would definitely recommend and purchase from again.

Josh Simpson


Hi,

Just want to say thank you, the delivery came literally next day and you have been really helpful since I got in contact and will start ordering my materials off you all the time. 

 

Thank you once again.


Hi Guys Just to let you know

Hi Guys Just to let you know, my items arrived yesterday (3 deliveries), I have been connecting the cameras up to test before installing. I would like to say thanks for your help, the pictures from the cameras you suggested are better than even I expected and the pre made up leads which again you suggested make it easy to get up and running. Just one final thing, I remember you saying you offered a "connect your DVR to the internet" service, can you send me a link to this should I need it.

John


Just wanted to say what efficient service, the correct sounder arrived the day after we spoke, so far the wrong sounder has not been collected but no doubt it will be soon.

Thank you for the way in which you organised everything and I am impressed by the high quality service your Company provides and the personal interest taken in the customers. I am happy to recommend your Company to anyone focus service.

Regards Richard


Great customer service
Great customer service. Parts came as described and were priced fairly. would highly recommend to anyone in need of quality products.

Michael


Many thanks, received this morning. Kind Regards.

Graham.


Excellent service
Excellent service. Got great advice on an NVR, ordered that evening and arrived the next day. Highly recommended.

David W


HELLO,ITEM RECEIVED VERY IMPRESSED AND DELIGHTED WITH YOUR EXCELLENT & SUPERB SERVICE.MANY THANKS.KEEP UP WITH SERVICE.HOPE TO DO THE BUSINESS WITH YOU VERY SOON.


hello just a line to let you know how pleased I was with your fast efficient service and also the polite and helpful person who dealt with my query. thank you and regards.

Helen


Fantastic service
Fantastic service, helpful and knowledgeable

Highly recommend

Stuart Jepson


Thank you very much to yourself and…

Thank you very much to yourself and your colleagues at Online Security Products for the prompt resolution to this problem, I am more than happy to recommend your company to other electrical contractors, your customer service is excellent. I would also like to say your Website is the best site i have been on in many a year, you literally have everything.

Luke Barker


Hi Phil Just like to say thanks for your advice, the door entry system is in and working now. I am sure I would never have completed this project without speaking to you, thanks again. AbiExcellent service.

Mike M


Great service and fast delivery
Great service and fast delivery, have used OLSP for all my security products for the last 5 years and would highly recommend.

Stuart Normington


Extremely knowledgeable and helpful staff who helped to provide first class security system. Arrived promptly and all working excellent as promised. Would definitely use again.

Martin McMahon


Tim, It works!! And I love it. I finally got another door entry engineer in and he found the problem straight away! (more money!) The part that was sent wasn’t used. So I am sending back with a note saying that, I hope they won’t be too angry with you. So I am now programming up tags ready for the big swap over day. I enjoy reading your newsletters, there are things I never imagined existed. But I was interested in the video recording key hole thingys. I don’t think they are exactly what I am looking for, so let me explain. The building has an alarm and the last person out is supposed to set it. Sometimes this isn’t done. The new key fobs let me know when people arrived, but not when they left. I like the idea that it had a motion sensor, so we will be able to catch the culprit as they leave. What ‘cheap’ ideas do you have? Cheers Sally


Its arrived!!! Hurray... Michael


Hi Guys Just to let you know, my items arrived yesterday (3 deliveries), I have been connecting the cameras up to test before installing. I would like to say thanks for your help, the pictures from the cameras you suggested are better than even I expected and the pre made up leads which again you suggested make it easy to get up and running. Just one final thing, I remember you saying you offered a "connect your DVR to the internet" service, can you send me a link to this should I need it. Mark


I would also like to say your Website is the best site i have been on in many a year, you literally have everything.

Regards Marc


Hi Tim, Just letting you know that my DVR arrived on Monday 24th (last week) after only being away for a few days. There was a fault with the main board and the board was replaced. Everything is now working fine, and I am very pleased with the service demonstrated by yourselves, and the speedy turnaround.

Many thanks. John


Thank you very much to yourself and your colleagues at Online Security Products for the prompt resolution to this problem, I am more than happy to recommend your company to other electrical contractors, your customer service is excellent.


Firstly I'd like to thank you for your help and guidance today. I used to be a buyer for a local company called CTS. We only dealt with AV and security and I have never come across a company so willing to help and advise such as yourselves. It was very much appreciated.

Nick


Excellent thanks for your help, I have placed the order just now, it has been very useful to have someone at the end of the phone who is able to provide a bit of help and advice when required.


Thank you very very much again for all your help and very prompt replies. That’s why I’ll be continuing to order all my supplies from your site.


Thank you very very much again for all your help and very prompt replies.  That’s why I’ll be continuing to order all my supplies from your site.

Best wishes

Tim


Excellent thanks for your help, I have placed the order just now, it has been very useful to have someone at the end of the phone who is able to provide a bit of help and advice when required.

Chris


Hi Philip

Firstly I'd like to thank you for your help and guidance today. I used to be a buyer for a local company called CTS. We only dealt with AV and security and I have never come across a company so willing to help and advise such as yourselves. It was very much appreciated.

Nick


Thank you very much to yourself and your colleagues at Online Security Products for the prompt resolution to this problem, I am more than happy to recommend your company to other electrical contractors, your customer service is excellent.

Andy


Hi Tim,

Just letting you know that my DVR arrived on Monday 24th (last week) after only being away for a few days.

There was a fault with the main board and the board was replaced.

Everything is now working fine, and I am very pleased with the service demonstrated by yourselves, and the speedy turnaround.

Many thanks.

John


I would also like to say your Website is the best site i have been on in many a year, you literally have everything.

Regards

Marc


Hi Guys

Just to let you know, my items arrived yesterday (3 deliveries), I have been connecting the cameras up to test before installing.

I would like to say thanks for your help, the pictures from the cameras you suggested are better than even I expected and the pre made up leads which again you suggested make it easy to get up and running.

Just one final thing, I remember you saying you offered a "connect your DVR to the internet" service, can you send me a link to this should I need it.

Mark



Its arrived!!!

Hurray...

Michael

Tim, It works!!

And I love it. I finally got another door entry engineer in and he found the problem straight away! (more money!)

The part that was sent wasn’t used. So I am sending back with a note saying that, I hope they won’t be too angry with you.

So I am now programming up tags ready for the big swap over day.

I enjoy reading your newsletters, there are things I never imagined existed. But I was interested in the video recording key hole thingys. I don’t think they are exactly what I am looking for, so let me explain.

The building has an alarm and the last person out is supposed to set it. Sometimes this isn’t done. The new key fobs let me know when people arrived, but not when they left. I like the idea that it had a motion sensor, so we will be able to catch the culprit as they leave.

What ‘cheap’ ideas do you have?

Cheers

Sally


Many thanks, received this morning.

Kind Regards,

Graham.


Hi Phil

Just like to say thanks for your advice, the door entry system is in and working now. I am sure I would never have completed this project without speaking to you, thanks again.

Abi


hello

just a line to let you know how pleased I was with your fast efficient service and also the polite and helpful person who dealt with my query.

thank you and regards

Helen 


HELLO,ITEM RECEIVED VERY IMPRESSED AND DELIGHTED WITH YOUR EXCELLENT & SUPERB SERVICE.MANY THANKS.KEEP UP WITH SERVICE.HOPE TO DO THE BUSINESS WITH YOU VERY SOON.


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