Feedback

Whilst statistically most of our customers return and order again, occasionally some of our customers write to say how they found the experience, we have reproduced a selection below:

What our customers say about our service:

Hello Tim, I would like to thank you for your professionalism, advise and support. Job finished and all working fine. Because of the error made by oprema sending out the wrong Nvr it actually worked in my favour with the Poe switch that they very kindly sent to me. Forced me to put my head into tutorials on the internet, my learning curve was steep but with the help from their tech  support dept all finished with the sun shining. We shall speak very soon for my next order, thanks again, Keith 

Just wanted to say what efficient service, the correct sounder arrived the day after we spoke, so far the wrong sounder has not been collected but no doubt it will be soon.

Thank you for the way in which you organised everything and I am impressed by the high quality service your Company provides and the personal interest taken in the customers. I am happy to recommend your Company to anyone focus service.

Regards Richard

Many thanks, received this morning. Kind Regards, Graham.

HELLO,ITEM RECEIVED VERY IMPRESSED AND DELIGHTED WITH YOUR EXCELLENT & SUPERB SERVICE.MANY THANKS.KEEP UP WITH SERVICE.HOPE TO DO THE BUSINESS WITH YOU VERY SOON.

hello just a line to let you know how pleased I was with your fast efficient service and also the polite and helpful person who dealt with my query. thank you and regards Helen

Hi Phil Just like to say thanks for your advice, the door entry system is in and working now. I am sure I would never have completed this project without speaking to you, thanks again. Abi

Tim, It works!! And I love it. I finally got another door entry engineer in and he found the problem straight away! (more money!) The part that was sent wasn’t used. So I am sending back with a note saying that, I hope they won’t be too angry with you. So I am now programming up tags ready for the big swap over day. I enjoy reading your newsletters, there are things I never imagined existed. But I was interested in the video recording key hole thingys. I don’t think they are exactly what I am looking for, so let me explain. The building has an alarm and the last person out is supposed to set it. Sometimes this isn’t done. The new key fobs let me know when people arrived, but not when they left. I like the idea that it had a motion sensor, so we will be able to catch the culprit as they leave. What ‘cheap’ ideas do you have? Cheers Sally

Its arrived!!! Hurray... Michael

Hi Guys Just to let you know, my items arrived yesterday (3 deliveries), I have been connecting the cameras up to test before installing. I would like to say thanks for your help, the pictures from the cameras you suggested are better than even I expected and the pre made up leads which again you suggested make it easy to get up and running. Just one final thing, I remember you saying you offered a "connect your DVR to the internet" service, can you send me a link to this should I need it. Mark

I would also like to say your Website is the best site i have been on in many a year, you literally have everything. Regards Marc

Hi Tim, Just letting you know that my DVR arrived on Monday 24th (last week) after only being away for a few days. There was a fault with the main board and the board was replaced. Everything is now working fine, and I am very pleased with the service demonstrated by yourselves, and the speedy turnaround. Many thanks. John

Thank you very much to yourself and your colleagues at Online Security Products for the prompt resolution to this problem, I am more than happy to recommend your company to other electrical contractors, your customer service is excellent.

Firstly I'd like to thank you for your help and guidance today. I used to be a buyer for a local company called CTS. We only dealt with AV and security and I have never come across a company so willing to help and advise such as yourselves. It was very much appreciated. Nick

Excellent thanks for your help, I have placed the order just now, it has been very useful to have someone at the end of the phone who is able to provide a bit of help and advice when required.

Thank you very very much again for all your help and very prompt replies. That’s why I’ll be continuing to order all my supplies from your site.

Technical Helpline

Thank you very very much again for all your help and very prompt replies.  That’s why I’ll be continuing to order all my supplies from your site.

Best wishes

Tim

Technical Helpline

Excellent thanks for your help, I have placed the order just now, it has been very useful to have someone at the end of the phone who is able to provide a bit of help and advice when required.

Chris

Quotation and support

Hi Philip

Firstly I'd like to thank you for your help and guidance today. I used to be a buyer for a local company called CTS. We only dealt with AV and security and I have never come across a company so willing to help and advise such as yourselves. It was very much appreciated.

Nick

Customer service

Thank you very much to yourself and your colleagues at Online Security Products for the prompt resolution to this problem, I am more than happy to recommend your company to other electrical contractors, your customer service is excellent.

Andy

Warranty Repair

Hi Tim,

Just letting you know that my DVR arrived on Monday 24th (last week) after only being away for a few days.

There was a fault with the main board and the board was replaced.

Everything is now working fine, and I am very pleased with the service demonstrated by yourselves, and the speedy turnaround.

Many thanks.

John

I would also like to say your Website is the best site i have been on in many a year, you literally have everything.

Regards

Just to let you know, my items arrived yesterday (3 deliveries), I have been connecting the cameras up to test before installing.

I would like to say thanks for your help, the pictures from the cameras you suggested are better than even I expected and the pre made up leads which again you suggested make it easy to get up and running.

Just one final thing, I remember you saying you offered a "connect your DVR to the internet" service, can you send me a link to this should I need it.

Mark

Technical Support Request

Tim, It works!!

And I love it. I finally got another door entry engineer in and he found the problem straight away! (more money!)

The part that was sent wasn’t used. So I am sending back with a note saying that, I hope they won’t be too angry with you.

So I am now programming up tags ready for the big swap over day.

I enjoy reading your newsletters, there are things I never imagined existed. But I was interested in the video recording key hole thingys. I don’t think they are exactly what I am looking for, so let me explain.

The building has an alarm and the last person out is supposed to set it. Sometimes this isn’t done. The new key fobs let me know when people arrived, but not when they left. I like the idea that it had a motion sensor, so we will be able to catch the culprit as they leave.

What ‘cheap’ ideas do you have?

Cheers

Sally

Many thanks, received this morning.

Kind Regards,

Graham.

After Sales Comment

Hi Phil

Just like to say thanks for your advice, the door entry system is in and working now. I am sure I would never have completed this project without speaking to you, thanks again.

Abi

hello

just a line to let you know how pleased I was with your fast efficient service and also the polite and helpful person who dealt with my query.

thank you and regards

Helen 

After Sales Comment 

HELLO,ITEM RECEIVED VERY IMPRESSED AND DELIGHTED WITH YOUR EXCELLENT & SUPERB SERVICE.MANY THANKS.KEEP UP WITH SERVICE.HOPE TO DO THE BUSINESS WITH YOU VERY SOON.

© Online Security Products TM and OLSP TM are trademarks - All rights reserved

Online Security Products, suppliers of professional CCTV, Door Entry, Access Control and Intruder parts from top manufacturers. We supply a vast range of professional products from leading manufacturers at low prices  to trade and industry. Established in 2007 our staff are highly experienced having worked in the security industry for years.

CCTV Distributors

WELCOME TO Online Security Products. Distributors of professional CCTV since 2007

Online Security Products are authorised UK Distributors for Dahua, Genie, Twilight Pro, Samsung, Cobra, Olix and Vista CCTV products and parts

Online Security has unrivalled expertise as distributors to the UK CCTV industry. Online Security supply innovative, high quality and competitively priced CCTV Cameras, IP Video Solutions, NVR and DVR Digital Recording Surveillance Systems.

Online Security Products provide CCTV security solutions from global manufacturers such as Dahua, Genie, Samsung, Cobra, Vista, Dahua and Uniview to trade and professional installers dealing with complex projects and to technically aware end users.

Online Security Products Ltd. team have a lifetime of experience working within the electronic security industry, specialising in distribution of CCTV from global brands such as Dahua, UNV Uniview, Vista, Hilook by Hikvision, Cobra, Samsung, Twilight and Genie CCTV.

Online Security Products staff have over 40 years experience in the CCTV industry

OLSP Limited t/a Online Security Products authorised distributors of Dahua CCTV

Online Security Products. suppliers of professional CCTV equipment to CCTV installers across the UK and Europe at low trade prices, one of the leading CCTV suppliers in the UK.

Authorised resellers of Dahua, Olix, Hilook by Hikvision, Vista, Genie CCTV, UNV Uniview, Twilight, Computar, Ganz, Samsung, Vicon, Cobra, Venom.

Dome cameras, Bullet cameras, Eyball cameras, PCB cameras, Vandal dome cameras, Covert cameras, AHD cameras, HDCVI cameras, IP cameras, HDTVI cameras, DVRs, NVRs, Hybrid DVRs and Security cameras.

Online Security Products Ltd. distributes CCTV products from the following manufacturers;

• Dahua
• Olix
• UNV Uniview
• Vista
• Genie CCTV
• Cobra
• Twilight Pro
• Samsung Techwin
• Ganz
• Computar

CCTV systems have recently moved from 720 X 576 pixels per frame to 1920 X 1080 pixels per frame (1080P) as a starting resolution, using conventional CCTV co-ax or cat5 cables and called Analogue-HD these CCTV cameras provide 2MP resolution and 16:9 widescreen format. There are competing HD CCTV formats such as AHD, HD-TVI, HD-CVI etc. however most CCTV DVR recorders are multiple format, however you should check that the recorder you select is compatible with the CCTV Camera you like. Alternately there are IP systems available, utilising CCTV NVR Recorders these offer up to 12MP resolution and are increasingly popular due to ease of installation, an NVR with built in PoE simply requires a CAT5 cable between camera and recorder.

Intruder Alarm Distributors

Online Security Products offer a vast range of professional Intruder Alarm parts from many major UK manufacturers including Scantronic, Risco, Castle Care, Pyronix, Ajax and Texecom.

Intruder alarm systems are designed to protect buildings by making a noise or calling keyholders/police/fire authorities when an intruder, personal attack or fire alarm is activated. Often Intruder Alarm systems are installed to Insurance requirements, these systems are graded and must be designed, installed, commissioned and maintained by a registered company. DIY Intruder Alarm systems are possible for technically aware users, however most manufacturers will not provide any support either for the design, installation, fault finding or repair of a Intruder Alarm system, referring end users to specialist Intruder Alarm installers for this service. If you do choose to DIY an Intruder Alarm system we would recommend the Secuplace kits/parts as they will accept technical support calls for these products, click here for more.

Access Control Distributors

Online Security Products are leading UK suppliers of professional Access Control products at trade prices to Access Control installers.

OLSP Limited Access control systems typically provide control to one or more doors within a building, most systems use RFD fobs or cards to act as tokens giving permission to open a door, gate or barrier to only those who are issued with them, typical access control systems comprise an electric lock, a controller, a reader, a power supply and if their is more than one point may be networked together to manage cards/fobs from a central location i.e. a PC.

Door Entry Distributors

Online Security Products are suppliers of Professional Door Entry systems to the trade at great prices, we supply parts from most leading door entry system manufacturers including CDVI, Aiphone, BPT, Comelit, Videx, Fermax, Dahua.

OLSP Limited t/a  Online Security Products Door Entry products typically include an external call point which can be audio only or audio and video, in a standard Door Entry system the external Door Entry call point acts as your doorbell calling audio or audio and video door entry points inside the property, the internal door entry points can operate and electric lock or an electric gate. Variants of Door Entry systems include wireless systems using DECT technology to a dedicated portable handset, or some Door Entry systems utilise GSM to call telephones, most will store multiple numbers and transfer if unanswered to the next number. Some Door Entry systems can utilise WiFi to communicate with tablets and smartphones as well as fixed Door Entry points.