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Return Request

All returns require a returns material authorisation (RMA) from the manufacturer, please complete the form below and we shall apply for an RMA on your behalf. If you need to return several items please complete one form per item (or kit). We will email the RMA number and the return address ASAP.

Note:

1      Unwanted goods must be returned for credit within 14 days of receipt and will be checked by the manufacturer to ensure they are new and complete, no refunds will be issued prior to completion of this process. some manufacturers apply a re-stocking fee to unwanted items. To see our terms please click here

2      All returns are to be shipped directly to the manufacturer for processing - goods returned to our Leeds office will be rejected.

Invoice Number - for the goods you are returning: *
From the invoice supplied at time of purchase starting PO
Date of original purchase: *
Same as invoice date
Invoice Number - for replacement if applicable: *
for parts purchased to replace the items you are returning
Company:
Name of company returning items
Contact Name: *
Name of person to contact re RMA
Contact email: *
email of person to contact re RMA
Contact Telephone No: *
Tel No. of person to contact re RMA
Return address 1: *
The address we will ship the repaired ot no fault found item back to
Return address 2:
Return address City: *
Return Address County: *
Return Address Post Code: *
Catalogue Number: *
Catalogue number/s of the item/s to be returned (included on your invoice)
Quantity: *
The quantity of the above item you wish to return
Serial Number:
Only required for all Genie CCTV products
Reason: *
NOTE: Unwanted items must be in new, unopened, unused condition, less than 14 days old and are subject to manufacturers re stocking fees
Describe reason for return: *
Faulty is not acceptable, we require a brief description of the problem and the steps taken to test the item by your electrical engineer - Returning a kit or several items bought on one invoice, please list the items and quantities with reason for each
 *
Please add the two numbers