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Return Request

All returns require a returns material authorisation (RMA) from the manufacturer, please complete the form below and we shall apply for an RMA on your behalf. If you need to return several items please complete one form per item (or kit). We will email the RMA number and the return address ASAP.


1      Unwanted goods must be returned for credit within 7 days of receipt and will be checked by the manufacturer to ensure they are new and complete, the process takes on average 3 - 6 weeks, no refunds will be issued prior to completion of this process. a re-stocking fee (typically 20%) will usually apply to unwanted items. To see our terms please click here

2      All returns are to be shipped directly to the manufacturer for processing - goods returned to our Leeds office will be rejected.

Invoice Number: *
From the invoice supplied at time of purchase starting PO
Date of purchase: *
Same as invoice date
Name of company returning items
Contact Name: *
Name of person to contact re RMA
Contact email: *
email of person to contact re RMA
Contact Telephone No: *
Tel No. of person to contact re RMA
Return address 1: *
Return address 2:
Return address City: *
Return Address County: *
Return Address Post Code: *
Address where we can return repaired/replaced/rejected items
Catalogue Number: *
Catalogue number/s of the item/s to be returned (included on your invoice)
Quantity: *
The quantity of the above item you wish to return
Serial Number:
Required for all Genie CCTV products
Reason: *
NOTE: Unwanted items must be in new, unopened, unused condition, less than 28 days old and are subject to manufacturers re stocking fees
Describe reason for return: *
Faulty is not acceptable, we require a brief description of the problem and the steps taken to test the item by your electrical engineer - Returning a kit or several items bought on one invoice, please list the items and quantities with reason for each