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Terms & Conditions

Leeds Project Management Ltd T/A Online Security Products Terms & Conditions

updated 30 December 2011

Customer Charter

We promise that for any item you purchase from our website:

We have the right to sell the item to you;

The item will correspond with the description we have given; and

The item will be of very good quality.

We also promise that any service we provide to you will be provided with reasonable skill and care.

Product Information

We have made every effort to display as accurately as possible the products that appear on the website. All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details, descriptions and prices of items appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been incorrectly published, including prices and special offers.

Prices are subject to change without notice. Prices are shown in £ Sterling and are exclusive of UK VAT.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular products may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you may cancel the entire order without charge. Substitute goods will not be supplied if the order is out of stock or unavailable unless agreed in advance.

Purchase of Products

When you place an order on our website we give you an Order Reference Number and details of the products you have ordered and we will send the same details to you in an email. Where payment is not completed with order i.e. cheque we will send you a second email to confirm process your order when payment has been received. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you an e-mail, which will contain details of how your products will be delivered to you. Alternatively, we may decline all or part of your order for any reason, in which case we will notify you with a third e-mail.

Any discounts triggered by the entry of a promotional code will be applied when the order is accepted and will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

The item ordered being unavailable from stock

Our inability to obtain authorisation of payment

The identification of an error within the item information, including price or promotion

If there are any problems with your order we shall contact you.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Distance Selling Regulations

The products offered for sale on this website are not available for retail sale, hence they are covered by a business to business contract and are excluded from the Distance Selling Regulations (2000).

Service

This website is expressly offering a service to supply professional security products from participating companies and manufacturers (PCM) directly to companies and individuals who are offering (reselling) the products as part of a professional service they provide to design, install and maintain professional security solutions to their customers or for their own use (services). Leeds Project Management Ltd T/A Online Security Products (OSP) expect companies and individuals purchasing products to have expertise in the services they offer their customers and to know and understand the suitability for purpose of the products as offered for sale via the OSP e-commerce website prior to entering into an agreement to buy.

Some PCM listed have a design assistance service helping security professionals in their business of supplying services to choose products which will best meet the requirements of their customers, this service is not provided by OSP and is only available direct from our PCM.

Whilst every effort has been taken to ensure correct images and technical details are supplied, no warranty is given as to the correctness of this information which is reproduced "as is" and as supplied by our PCM, it is the responsibility of the PCM to update and supply these details, all of which are subject to change without notice, if in doubt, please contact the PCM direct for latest versions of documents and or technical data sheets.

Returns

Warranty returns and repairs are provided under the terms of the PCM of the products concerned, OSP will not accept returns to our registered office address, all returns must be supported by an RMA supplied by OSP who obtain these directly from our PCM. Return shipping is the responsibility of the customer as is liability for loss or damage in transit, it is recommended that a signed for and insured service is used.

Refunds are provided following a faulty item returned against an RMA and only if/when the PCM agrees that a refund is appropriate in favour of a replacement/repair/return as no fault found as per the PCM's terms, refunds made by OSP will be paid by cheque or directly to the card used to make the original purchase in these circumstances.

Note 1: Most PCM's reserve the right to charge a re-stocking or test and return fee for unwanted, no fault found and installer damaged goods which are not covered by warranty, these additional charges are excluded from any refunds made by OSP.

Note 2: Delivery charges are non refundable and are exempt from refunds, free shipping when available is not free to OLSP and will be deducted from refunds issued at a rate of £9.99 per order.

Note 3: Return shipping is the responsibility of the buyer, where items have a significant value we recomend using an insyured courier service.

Warranty

Warranties are provided directly by the PCM on a RTB (return to base) basis and are expressly provided under the individual PCM terms (which which are published on our website for convenience only and may be out of date), full up to date copies of each PCM terms are available on request.

Advanced replacements can be facilitated, however as OSP do not have pre arranged account facilities with their customers, all advanced returns will require payment in advance by credit card which will be refunded in full after OSP are in receipt of a credit note from the relevant PCM.

Statutory Rights

Your UK statutory rights are not affected by our returns policy.

Certification

All products offered for sale are marked as tested to required standards as appropriate for sale in Europe including CE, ROHS, R&TTE and are marked WEEE where appropriate, OSP are not responsible for ensuring these tests are conducted, we choose high quality PCM who supply products pre tested and marked to standards as appropriate for the products offered for sale, copies of test certificates and other appropriate documents will be supplied by the PCM on request.

Prices

All published prices exclude VAT at UK rate.

All Trade Prices are based upon a discount from the published list prices supplied by the PCM, a "list price" is the price a company or individual providing services would use as the basis of calculating their price for products when supplied as part of their provision of these services to their clients.

Cancellation

Right to cancel, you have the right to cancel your order and return the products, cancellations received and processed prior to dispatch will qualify for a full refund, orders cancelled after dispatch are subject to shipping costs, re stocking fees and other charges as per the PCM own terms, please refer to the individual manufacturers terms applicable to the products forming your order. NOTE: where an order contains products from several manufacturers, there may be several sets of terms applicable.

Lability

Liability, OSP accept no liability for losses however incurred as a result of delayed delivery, manufacturing defects, delays awaiting repair or replacement goods, OSP shall not in any event be liable for any special, indirect or consequential loss, damage, costs or claims for any defective material or goods supplied, the only liability will be to replace any defective items that fail within the warranty period provided by the PCM.

Trade Marks

The Customer will not apply its own trade or any other mark on goods supplied by the Company without written permission of the Company.
Should OSP be unable to perform any of its duties or obligations under the contract for any reason beyond its control, OSP cannot be held liable for any losses suffered by the Customer. Failure or delay by OSP to enforce any of the conditions does not affect OSP's right to enforce or implement these conditions in any way. If any of the conditions mentioned are held unenforceable, the remaining conditions shall not be prejudiced and shall continue in full force and respect.

Delivery

OSP accept no direct liability for the delivery of goods and services which are supplied directly to our customers from our PCM.

Delivery must be to an address in mainland UK or ROI only. Deliveries to Ilse of Man, Channel Islands, Northern Ireland, Republic of Ireland and are at additional cost and take additional time. You will be informed of any additional cost prior to despatch of your order and you may cancel the order if you consider these additional charges are unreasonable. You may be entitled to free delivery and this will be shown at the checkout stage.

A signature is required on delivery and you or someone authorised by you will need to accept the delivery. In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.

Should delivery be refused at the delivery address and re-requested for another date, we may make an additional charge for the second delivery. It is your responsibility to ensure the correct number of packages as shown on the delivery consignment note have been delivered. Shortages must be noted on the delivery consignment note and you should notify us of shortages within seven days of delivery. If packages look damaged on delivery we recommend the contents be inspected before accepting and signing for the delivery.

We use all reasonable endeavours to ensure that delivery is made around the delivery time advised, but delays to deliveries may be beyond our control. Incorrect delivery address details may cause delays in delivery, so please ensure that you have included full delivery address details, including accurate postcode and your daytime contact telephone numbers and e-mail address so we can notify you in the event of a delivery delay.

We deliver 5 days a week - Monday to Friday. We do not normally deliver on Saturdays, Sundays or public holidays. We endeavour to deliver within 30 days of order confirmation unless agreed otherwise, but do not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and most orders received after 3pm on weekdays, will be processed the next working day.

Price and Payment Options

We accept UK registered Visa, Visa Delta, Maestro, Amex and MasterCard cards.

We accept cheques from UK bank issuers made patyable to Leeds Project Management Ltd.

We accept Paypal.

We accept direct funds transfered into our bank account.

All prices are shown in £ Sterling and are exclusive of UK VAT at the current rates and are correct at the time of entering the information on to the system. The total cost of the order is the price of the items ordered plus the delivery charge.

Customer Discount Code Offers ("Discounts")

Where you use a valid promotional code we have issued in conjunction with your purchase, the following additional terms and conditions apply:

- Discounts will only be available on order values over the amount stated in the offer.
- Discounts are only valid until the date published.
- Discounts are ONLY redeemable for purchases made on this website (onlinesecurityproducts.co.uk)
- Only one Discount may be used per customer per transaction.
- We reserve the right to end any Discounts at any time including prior to the advertised end date without notice.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this at the checkout stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We use the Sagepay secure online payment gateway service that has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Sagepay adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

General

For further details regarding the use of data supplied by you, please see our Privacy Policy.

We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to Leeds Project Management Ltd. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website or service provided through it. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned.

Certain links in this site will lead to websites that are hosted by our partners or other providers. When you activate any of these you will leave our website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

We may assign, transfer, novate or subcontract any or all of our rights and obligations under these Terms and Conditions at any time.

Tecnical Support

OLSP will provide as much assistance as needed to help you decide which products you require to meet your requirements, we shall also provide on-going support to assist with technical issues after the sale, however technical support is the responsibility of the PCM direct, OSP are not liable to provide these services, where OSP are involved our liability is limited to passing information as supplied by our PCM to our customers, no liability is accepted by OSP for the accuracy of this information.

Privacy Policy

We are committed to maintaining your privacy and our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

Information collected

We ask for your name, telephone number, address, and email address. When a purchase is made on our site, in addition to the above, we also ask for a delivery address, and payment method details. We may obtain information about your usage of our Web site to help us develop and improve it further.

Use of data

Your data will enable us, and our processors, to fulfil your order and to notify you about delivery details and changes.

We will also send you email newsletters from time to time to inform you about our products, services, promotions and special offers. If you do not wish to receive email newsletters simply unsubscribe from the email at any time.

We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We shall not make our mailing list available to other companies.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. At all times where we disclose your information it will remain secure.

You have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the address below, enclosing a cheque for £10 payable to Leeds Project Management Ltd to cover our administration costs.

Complaints

If you have a complaint then we really want to know about it so that we can try to resolve it, please contact our Customer Services Director at the address below.

Copyright

Every effort is taken to ensure we have the right to use images and text here on our website, most of the images and text are reproduced with full permission of our supliers, however should you feel an image or text you own the rights to is being used without permission, please write to us for its imediate removal. NB some images and text are the property of Online Security Products, all rights reserved.

Contact Us

If your query relates to an order or feedback regarding this site then call us between 9am and 5pm Monday - Friday (excluding UK bank holidays):

Leeds Project Management Ltd Registered in England No 6404940

Registered office address 179 West Park Drive West, Leeds, LS8 2BE

Please note: No items can be collected from or returned to the above address

All orders are delivered direct from our suppliers. All returns are to be posted directly to our suppliers by RMA only, to obtain an RMA and returns address please call us 0800 880 6123 or 0113 850 8123

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