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Online Security Products Ltd. statement re Coronavirus - COVID-19 pandemic.
Please may I take this opportunity to thank you for your support and assure you that we will continue to update you on any developments.
I and my fellow Directors at Online Security Products Ltd. would like to send our best wishes to our customers, suppliers and staff – along with their families – and are wishing that you all stay fit and well.
Online Security Products Ltd. is continuing to work to Government guidelines and is dedicated to ensuring that we carry on protecting our staff as far as possible. We also want to ensure that we continue to offer a great level of service and support to our customers. We are still open as usual (although under slightly different conditions!) and we still have stock in the warehouse that we can ship. Everyone that that can work from home is now doing so. To help you get in touch with us as easily as possible, we would ask that you use Email as this is currently the most reliable form of communication.
We wish you and yours all the very best in these unsettling times.
FREQUENTLY ASKED QUESTIONS
1. Can I place an order? Will Online Security Products Ltd. deliver my parcel?
Yes, Online Security Products Ltd. continues to serve customers. You can check the current delivery times at order checkout or via Your Orders in your account. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.
2. Are delivery times affected?
Online Security Products Ltd. use third party couriers to deliver goods, all are now operating but some have been overwhelmed by volume over which Online Security Products Ltd. have no control, however 95% of orders received since the outbreak have been delivered next working day.
3. Is it possible to return items?
Yes, you can continue to return items. To start a return, go to Your Contact Us and select "Request a return".
4. Is it safe to receive orders?
According to the WHO, “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.
5. Is it possible to reduce contact with the driver when they deliver my order?
Yes. Online Security Products Ltd. delivery associates and partners have been advised to reduce contact with customers, this may include placing packages at the customer’s doorstep and stepping back. An ID check for proof of delivery is still required. The driver will complete the check at a distance.
In order to protect customers and their neighbours, we’re temporarily suspending the ability to deliver your order to a neighbour.
6. Does Online Security Products Ltd. still accept orders from customers located outside of the UK?
Yes, as a customer from the EU, you can still shop on Online Security Products Ltd. Estimated delivery times may be longer than normal. Please email us for a quote for deliveries to the EU.
7. Is Online Security Products Ltd. still delivering large and bulky items?
Yes, Online Security Products Ltd. is still delivering large and bulky items. However, your safety and that of our providers is our number one priority. Customers are responsible for moving the item from their front door to their desired location within their property.