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Return Request

Returns service

Need to return an unwanted item?

Need a warranty repair/replacement?

Please check our returns policy for the type of return
you require, then send us a returns request form.

We try to process all return request forms same
working day


All returns require a returns material authorisation (RMA) from the manufacturer, please complete the form below and we shall apply for an RMA on your behalf. If you need to return several items please complete one form per item (or kit). We will email the RMA number and the return address ASAP.

Unwanted goods must be returned for credit within 14 days of receipt and will be checked by the manufacturer to ensure they are new and complete, no refunds will be issued prior to completion of this process. some manufacturers apply a re-stocking fee to unwanted items. To see our terms please click here

All returns are to be shipped directly to the manufacturer for processing using the RMA we shall provide
View our terms click here 

Invoice Number - for the goods you are returning *
From the invoice supplied at time of purchase starting PO
Date of original purchase *
Same as invoice date
Invoice Number - for replacement if applicable
for parts purchased to replace the items you are returning
Name of company returning items
Contact Name *
Name of person to contact re RMA
Contact email *
email of person to contact re RMA
Contact Telephone No *
Tel No. of person to contact re RMA
Return address 1 *
The address we will ship the repaired ot no fault found item back to
Return address 2
Return address City *
Return Address County *
Return Address Post Code *
Catalogue Number *
Catalogue number/s of the item/s to be returned (included on your invoice)
Quantity *
The quantity of the above item you wish to return
Serial Number
Genie CCTV products only
Reason *
NOTE: Unwanted items must be in new, unopened, unused condition, less than 14 days old and are subject to manufacturers re stocking fees
Detailed Fault Description *
Faulty is not acceptable, we require a brief description of the problem and the steps taken to test the item by your electrical engineer or installer
Please add the two numbers