Need to return an unwanted item? Need a warranty repair/replacement?
Q: I have attempted installation. Can I return my goods?
A: Unfortunately not. Though if you have installed the goods and they are faulty, please contact us.
Q: I am outside my returns window. Can I return unwanted goods?
A: Unfortunately not.
All returns require a returns material authorisation (RMA) from the manufacturer, please complete the form below and we shall apply for an RMA on your behalf. If you need to return several items please complete one form per item (or kit). We will email the RMA number and the return address ASAP, usually same working day, but some items may take longer.
Unwanted goods must be returned for credit within 14 days of receipt and will be checked by the manufacturer to ensure they are new and complete, no refunds will be issued prior to completion of this process. some manufacturers apply a re-stocking fee to unwanted items. To see our terms please click here
All returns are to be shipped directly to the manufacturer for processing using the RMA we shall provide
NOTE: Scantronic (Eaton) Products - Special Returns Conditions are imposed by Eaton for faulty goods - the engineer must call Eaton Scantronic technical support line from site to discuss the fault, if they accept the item is faulty they will provide a TSR number, no Scantronic parts can be accepted back without this number.
View our terms click here