Returns Policy

Returns service

Need to return an unwanted item?

Need a warranty repair/replacement?

Please check our returns policy for the type of return you require, then send us a returns request form.

We try to process all return request forms same working day

Extract from our standard terms

6.1    Returns are provided for under the corresponding Participating Companies and Manufacturers (PCM’s) own terms and conditions. We will not accept returns to either our registered office address or sales office address. All returns must be supported by a Return Material Authorisation (RMA) supplied by us.
6.2    Refunds are provided following safe return of the Goods against an RMA and only if the PCM agrees that a refund is appropriate in favour of a replacement or repair. All refunds will be paid by cheque or directly to the card used to make the original purchase. Please note that:
(a)    most PCM's reserve the right to charge a test and return fee where no fault in the Goods is found, where the Goods are found to have been damaged by you, or where the Goods  are not covered by a warranty.  These additional charges will be notified to you and must be met by you prior to the Goods’ return to you;
(b)    DOA (Dead On Arrival) returns must have all packaging, leaflets, fixings, plugs etc. returned with the Goods;  
(c)    delivery charges are non-refundable and will be deducted from refunds issued, at cost;
(d)    return shipping costs are your responsibility, as is liability for loss or damage in transit and it is recommended that a signed for insured service is used; and
(e)    returns of unwanted Goods for credit are subject to any exclusions and limitations contained in the corresponding PCM’s own terms and conditions. In addition, unwanted Goods have to be returned unopened and unused and within 14 days of delivery and are subject to a restocking fee, Goods will be rejected if received in a non-saleable state.

NB: Some companies supplying security products (i.e. Scantronic, Menvier, Castle Care, Samsung Hanwha Techwin and others) will not accept returns of unwanted goods, will only provide technical support to registered installers and will only accept returns for warranty repairs following their provision of an RMA number to a registered installer. Please be aware when purchasing such goods that they are intended for professional use only.

To obtain an RMA and returns address please click here and complete the form

For our full terms & Conditions please see here